Si necesita ayuda, tiene comentarios o requiere una revisión de su caso con respecto a cualquiera de nuestros servicios, envíe su solicitud a continuación. Nuestro equipo de Soporte y Cumplimiento revisa minuciosamente cada solicitud para resolverla con prontitud y garantizar los más altos estándares de calidad de servicio en todas nuestras operaciones globales.
A respectful request for information, consultation, and/or a specific action involving any of the company’s areas, which can be submitted through this channel by any customer of expatgroup.co concerning previously acquired services to obtain prompt attention and resolution.
The right of any individual to demand, assert, or seek a solution regarding the improper or deficient provision of a service, the lack of attention to a request, or due to a delay or inconsistency in a procedure or process. It represents a significant impact on the customer due to a severe failure caused by the company.
Dissatisfaction or discontent regarding an unmet expectation, without necessarily implying a severe failure, harm, or damage. It primarily alludes to the need to be heard as a customer. It presents an opportunity for improvement either regarding the contracted service or the attention received from any of the members of expatgroup.co through any of our communication channels or our established procedures.
An idea or proposal made by any person to improve the service, a specific process, or the management of expatgroup.co.
Nuestro equipo se compromete a evaluar y responder a todas las solicitudes de soporte en un plazo de 10 a 15 días hábiles a partir de su envío.