We know that finally obtaining the cedula issued by Migración Colombia is one of the most desired moments by the expat community. Therefore, we are aware that the many issues with the appointments website for the Cédula de Extranjería are undoubtedly a problem that slows down the scheduling process.
Attention!
The appointment service for the «Cédula de extranjería« of Migration Colombia is under maintenance and is not operating normally.
Please be patient and wait to be informed for the assignment of appointments, which may be considerably delayed.
What is happening in Migración Colombia with the scheduling appointments for Cédula de Extranjería?
The appointment scheduling section of Migración Colombia’s website can no longer be accessed virtually due to a digital contingency preventing the system from functioning correctly. This inconvenience was officially announced on their website, and they have clarified which alternatives to consider when requesting appointments.
In many of the Centros Facilitadores de Servicios Migratorios (CFSM), that is, the Immigration offices around the country, and for different procedures, especially for the visa registration process and the Cédula de Extranjería application, Migración Colombia’s website enables scheduling appointments only on Sundays from 5 p.m. onwards.
Suppose you enter another day of the week, especially when looking for an appointment in Medellin and Bogota. In that case, the system shows all empty dates when you try to schedule appointments for Cédula de Extranjería, as you can see in the image attached for reference.
Phone: (+57) 300 913 39 92
Phone: (+57) 300 913 39 92 National toll-free number: 01 8000 42 37 01
Despite the fact that two hotlines have been established to deal with users’ queries, in practice, it has become complex for everyone to get an answer due to the high demand for calls.
Understanding that procedures such as those of Cédula de Extranjería have a deadline for issuance, and whose non-compliance generates fines, Migración Colombia has clarified that “in relation to the deadlines for registering their visas and being able to process their Cédulas de Extranjería, the migration authority has established that, for specific cases arising from possible contingencies presented, it will not impose fines or penalties to foreigners in accordance with Resolution 2357 of 2020”.
At expatgroup.co we are taking measures to deal with this contingency with our clients who already have their visas approved. Our advisors are constantly insisting to establish communication with the authorities. However, we ask you to be patient and attentive to new communications that Migración Colombia may send us in order to overcome this difficulty. If you have an active process with us, please wait until our team gets an appointment on your behalf and notifies you through your registered email or WhatsApp.
At expatgroup.co, we receive frequent queries and complaints from foreigners who seek our help because they have not completed their immigration procedures. In most cases, it is because they definitely do not find available appointments, or some foreigners have managed to make their schedules but have subsequently received notifications of arbitrary cancellations from Migration Colombia, thus losing time and money and causing inconvenience to users.
From expatgroup.co we are taking measures to deal with this contingency with our clients who already have their visas approved. Our advisors are constantly insisting to establish communication with the authorities. However, we ask you to have a little patience, and to be attentive to new communications that Migración Colombia may send us in order to overcome this difficulty.
On the other hand, the fact that there are no appointments for Cédula de Extranjería affects the proper development of the required procedure. It generates concern among the expat community due to the possible non-compliance presented and their respective future consequences.
What is the proper and usual procedure to get Cédula de Extranjería?
Let us first remember that there is a time limit to request the Cédula de Extranjería through the Migración Colombia office. The government grants a maximum of 15 calendar days, counted from the visa issued when the foreigner is in Colombia, or 15 days, calculated from the date of entry into the country if the foreigner is outside Colombia when getting the visa.
Foreigners, after receiving their electronic visa from the Ministry of Foreign Affairs, within this period of 15 days, must carry out the mandatory procedure established by the Colombian government:
Step 1: Go to Migración Colombia to register the visa and request the Cédula de Extranjería
Step 2: Claim the Cédula de Extranjería once it is ready for delivery
Step 3: Start enjoying the benefits of having a Cédula de Extranjería in Colombia
Remember that during the contingency, Migración Colombia will not impose fines or penalties to foreigners who are unable to process their Cédulas de Extranjería in accordance with Resolution 2357 of 2020.
In our blog ‘Cédula de Extranjería: Step by Step guide,’ we explain in detail each of the actions that the foreigner must carry out to fully comply with this procedure, the initial step being to schedule an appointment for Cédula de Extranjería through the Migration website in the AGENDA section.
If there are no appointments at Migración Colombia, how can I obtain my Cédula de Extranjería?
We understand that this situation can be burdensome and confusing for many foreigners, especially in the final stretch to obtain the Cédula de Extranjería, when they are most anxious to have it and whose time should be very calm and without setbacks that disturb the times established by Migración Colombia and by each client in particular.
However, it is essential to clarify that registering a visa and getting Cédula de Extranjería is the exclusive power of Migración Colombia. Therefore, it is necessary to be flexible when navigating these immigration and bureaucratic procedures.
In this case, to provide alternatives to the decision to schedule weekly appointments only on Sundays after 5 p.m., from expatgroup.co, we are advising our customers to be patient with the scheduling of their appointment and enter the Migration Colombia platform as indicated in the guidelines to increase the chances of scheduling the appointment, being aware of the high flow of visits to the website at that time and what this may cause.
It is essential to mention that Migración Colombia made it clear that as long as there is evidence that it has not been possible to schedule the appointment, the case is understood as one of force majeure and they must continue trying to assign the appointment, even though the 15-day maximum period has passed.
"Attending the appointment late, beyond the 15-day deadline, does not affect the validity of the visa."
Below, we share some essential recommendations:
Documents
Verify that you have all the documents for the procedure:Original passport, printed visa, copy of the main passport page and FUT form (Formulario Único de Trámites).
Payment method
The Cédula de Extranjería regular cost is $267,000 COP (approximately 65 USD). It is advisable to pay with a debit or credit card.
Disposition and Flexibility
Be cordial from the Immigration entrance. Come with enough time available and maintain a good attitude throughout the process.
If you carried out your visa process with expatgroup.co, contact your advisor to send you the required documents and advise you to complete this procedure step by step.
Where should I go to complete the Cédula de Extranjería process without an appointment?
Unfortunately, due to the new way of assigning appointments for the Cédula de Extranjería, we recommend our clients not to approach any Centros Facilitadores de Servicios Migratorios (CFSM) without an assigned appointment since they will not be attended. If you go to any point in Migración Colombia, it will be only and solely on your account and under your responsibility if it is not attended to.
Whether you have a previously scheduled or without an appointment for Cédula de Extranjería, we share below the location, telephone numbers, and hours of the different Colombian Migration offices in charge of carrying out this procedure nationwide.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) LETICIA
Address: Calle 9 # 9-62 | Centro Neighborhood / Leticia – Amazonas
Phone number: +57 (601) 605 54 54
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 02:00 pm to 06:00 pm.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) – BOGOTÁ
Address: Calle 100 # 11B-27 / Bogotá – Cundinamarca
Phone number: +57 (601) 605 54 54
Opening hours: Monday to Friday, 07:30 am to 12:00 pm and from 01:00 pm to 04:30 pm.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) – IBAGUÉ
Address: Calle 10 # 8-07 / Ibagué – Tolima
Phone number: +57 (601) 605 54 54
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 01:00 pm to 05:00 pm.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) TUNJA
Address: Transversal 9A # 29-29 | Maldonado Neighborhood / Tunja – Boyacá
Phone number: +57 (601) 605 54 54
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 01:00 pm to 05:00 pm.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) NEIVA
Address: Calle 8 # 7-70 | Centro / Neiva – Huila
Phone number: +57 (601) 605 54 54
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 01:00 pm to 05:00 pm.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) ZIPAQUIRÁ
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 01:00 pm to 05:00 pm.
Zipaquirá – Cundinamarca
🏠 Centro Facilitador de Servicios Migratorios (CFSM) MEDELLÍN
Address: Calle 19 # 80A – 40 | Belén La Nubia Neighborhood / Medellín – Antioquia
Phone number: +57 (601) 605 54 54
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 01:00 pm to 05:00 pm.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) QUIBDÓ
Address: Calle 25 # 6 – 08 | Pandeyuca Neighborhood / Quibdó – Chocó
Phone number: +57 (601) 605 54 54
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 01:00 pm to 05:00 pm.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) BARRANQUILLA
Address: Carrera 42 # 54-77 / El Recreo Neighborhood / Barranquilla – Atlántico
Phone number: +57 (601) 605 54 54
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 01:00 pm to 05:00 pm.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) SANTA MARTA
Address: Avenida del Ferrocarril Calle 19 # 8-68 | Centro Neighborhood / Santa Marta – Magdalena
Phone number: +57 (601) 605 54 54
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 01:00 pm to 05:00 pm.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) CARTAGENA
Address: Calle 29D # 20-18 | Pie de la Popa Neighborhood / Cartagena, D.T. – Bolívar
Phone number: +57 (601) 605 54 54
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 01:00 pm to 05:00 pm.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) MONTERÍA
Address: Calle 28 # 2-27 | Centro Neighborhood / Montería – Córdoba
Phone number: +57 (601) 605 54 54
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 01:00 pm to 05:00 pm.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) SINCELEJO
Address: Calle 20 # 24 – 05 | Centro Neighborhood / Sincelejo – Sucre
Phone number: +57 (601) 605 54 54
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 01:00 pm to 05:00 pm.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) PEREIRA
Address: Avenida 30 de agosto # 26-37 / Pereira – Risaralda
Phone number: +57 (601) 605 54 54
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 01:00 pm to 05:00 pm.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) MANIZALES
Address: Calle 53 # 25A-35 | La Arboleda Neighborhood / Manizales – Caldas
Phone number: +57 (601) 605 54 54
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 01:00 pm to 05:00 pm.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) ARMENIA
Address: Carrera 12 # 19-00 Local 18 | Altavista Mall / Armenia – Quindío
Phone number: +57 (601) 605 54 54
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 01:00 pm to 05:00 pm.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) RIOHACHA
Address: Calle 5 # 4-48 | Centro Neighborhood / Rioacha – Guajira
PBX: +57 (601) 605 54 54
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 01:00 pm to 05:00 pm.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) VALLEDUPAR
Address: Carrera 15 # 13B Bis -35 | Alfonso Lopez Neighborhood
PBX: +57 (601) 605 54 54
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 01:00 pm to 05:00 pm.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) MAICAO
Address: Calle 16 # 3-28
PBX: +57 (601) 605 54 54
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 01:00 pm to 05:00 pm.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) PASTO
Address: Calle 17 # 29-70 / Pasto – Nariño
Phone number: +57 (601) 605 54 54
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 01:00 pm to 05:00 pm.
🏠 PCM – MULTIMODAL – AÉREO – MARÍTIMO – Tumaco
Address: Diagonal 5 # 3-74 / Tumaco – Nariño (Sur del Litoral Pacífico)
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 02:00 pm to 05:00 pm.
🏠 PCM – TERRESTRE – Rumichaca
Address: Puente Internacional Rumichaca – Edificio CENAF / Ipiales – Nariño
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 02:00 pm to 05:00 pm.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) CALI
Address: Avenida 3A norte # 50N-20 | La Flora Neighborhood / Cali – Valle del Cauca
Phone number: +57 (601) 605 54 54
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 01:00 pm to 05:00 pm.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) POPAYÁN
Address: Calle 4 norte # 10B-66 | Modelo Neighborhood / Popayán – Cauca
Phone number: +57 (601) 605 54 54
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 01:00 pm to 05:00 pm.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) CÚCUTA
Address: Calle 22N # 8-47, Zona Industrial / Cúcuta – Norte de Santander
Phone number: +57 (601) 605 54 54
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 01:00 pm to 05:00 pm.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) BUCARAMANGA
Address: Carrera 11 # 41-13 Centro / Bucaramanga – Santander
Phone number: +57 (601) 605 54 54
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 01:00 pm to 05:00 pm.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) VILLAVICENCIO
Address: Calle 37 # 32-37 | Centro Neighborhood / Villavicencio – Meta
Phone number: +57 (601) 605 54 54
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 01:00 pm to 05:00 pm.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) ARAUCA
Address: Carrera 21 # 17-73 | La Esperanza Neighborhood / Arauca
Phone number: +57 (601) 605 54 54
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 01:00 pm to 05:00 pm.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) YOPAL
Address: Calle 7 # 19-35 | San Martín Neighborhood / Yopal – Casanare
Phone number: +57 (601) 605 54 54
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 01:00 pm to 05:00 pm.
🏠 Centro Facilitador de Servicios Migratorios (CFSM) San Andrés
Address: Carrera 10 # 3-92 / Swamp Ground
Phone number: +57 (601) 605 54 54
Opening hours: Monday to Friday, 08:00 am to 12:00 pm and from 01:00 pm to 05:00 pm.
What should I do if they ask me why I go without an appointment for Cédula de Extranjería process?
As experts on the subject, expatgroup recommends not to go to the Migración Colombia offices without an appointment for the Cédula de Extranjería since the officials of the Migración offices will give priority to all the appointments already scheduled without the opportunity to consider your case. Therefore, it is essential that you, as a foreigner, know the procedures and know how to explain the reasons why you need help in order to give the best possible handling of the situation. Some of the arguments you can use are the following:
I require the Cédula de Extranjería to carry out legal procedures
I do not want to exceed the limit of 15 days established by Migración Colombia
I have travel plans and and I need to register my visa and request my Cédula de Extranjería before leaving the country
For no reason, lose control or demand immediate help. Be patient.
Frequently Asked Questions about Cédula de Extranjería
No. During the contingency, Migración Colombia will not impose fines or penalties to foreigners who are unable to process their Cédulas de Extranjería in accordance with Resolution 2357 of 2020.
Yes. You can go to the Migración Colombia office or Centro Facilitador de Servicios Migratorios (CFSM), without an appointment. However, it is not possible to guarantee that you receive the attention you require and that your procedure can be carried out satisfactorily.
Migración Colombia at any time, may reserve the right to provide or not provide the required attention. This may depend on various external or internal factors of the Entity, such as: The people pending to receive care, the prioritization of internal activities, last minute changes in service hours, failures in the system, unforeseen events, among others. Additionally, consider that a bad attitude or the use of inappropriate expressions against Immigration personnel can also be a cause for denial of service.
Migración Colombia continues to provide its services during the end-of-the-year season. However, the Entity may have special hours and close earlier than usual, so we recommend going to Immigration in the morning. In addition, we remember that there is no service on holidays; for example, December 25 and January 1 are days in which the Entity remains closed to the public.
It is advisable to go to Migración Colombia, even without an appointment, to explain your situation and try to complete the Cédula de Extranjería application process. If you cannot complete the procedure and still must leave the country, we recommend keeping records of your visit to Immigration or your attempts to complete the procedure. If you have already requested the Cédula de Extranjería and are waiting for delivery, don’t worry; You can leave the country and claim the card when you return to Colombia.
If, after 15 days, the visa registration and the application for the Cédula de Extranjería are not carried out, this constitutes a migration irregularity that may entail administrative and economic sanctions for the foreigner by Migración Colombia. However, when this situation arises for reasons beyond the control of the foreigner, as in this case, there are no appointments available, usually, the Entity is the one who assumes the responsibility so as not to affect the foreigner negatively. Remember that the above could be subject to the Discretionary Faculty of Migración Colombia if the foreigner demonstrates their willingness to contribute to the solution and completion of due process within the indicated terms.
Yes, it is possible. The only thing to remember is to select the same city when filling out the FUT form. Additionally, they must return to the same city at least 10 days before to claim the physical document of the cédula. Depending on your availability, you will have a maximum 6 months to claim the cédula.
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a US Social Security Pensión of 2 pages.
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3. Is an appointment needed?
Good afternoon. The apostille with translation of maximum 3 pages has a cost of 275 USD. The turnaround time is from 8 to 10 business days. To find out more information about the service: https://expatgroup.co/english/apostilles-and-legalizations/#1-eael-table-of-content
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Have a great day!
Preuba 3
Hello, I have a problem with my 3 month visa / permit. I have been pre-approved but have not paid for it. I went to Medellin offices & they said to wait a couple of months for an email & not to worry if it expires as I have a pre-approval number. I am now 2 months over & rather nervous. Can you help?
Hello Anik.
If you have a pre-approval number, it serves as evidence that you initiated the process before your permit expired. However, waiting two months to pay the issuance fee is unusual. Remember that according to Resolution 5477, after the Colombian visa authority approves your visa, you have a maximum of ten (10) calendar days to pay the issuance fee. If the payment is not made within this period, the authorization will expire, and you must submit a new application. So we recommend contacting Migración Colombia directly to confirm the status of your case.
At expatgroup.co, we take on cases from the beginning due to the complexity of immigration processes, ensuring that all steps are handled correctly. If you’d like assistance with your case or need support to start a new application, let us know.
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En octubre registré mi visa e hice los trámites para cedula de extranjería. Sin embargo la cedula física no ha sido entregada. Por qué esta demora en entregar el documento?
Hola Manuel.
Desafortunadamente, Migración Colombia ha estado teniendo inconvenientes operativos en todos sus procesos. No conocemos los detalles internos que han generado el problema, pero desde que en octubre de 2024 anunciaron la interrupción de sus servicios de citas, no han reestablecido con normalidad los procesos de cédula.
Te invitamos a seguir intentando programar tu cita vía telefónica mediante los números dispuestos por la entidad.